Privacy policy - updated March 1, 2024


About us

Our website address is:

Thank you for visiting the Amélys website and reviewing its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable. 

This privacy policy is composed of the following elements:

    1. Objectives of the privacy policy
    2. Entry into force
    3. How to obtain consent
    4. Data collection objectives
    5. Data processing purposes
    6. Personal information collected
    7. The treatment processes used
    8. Access to and control of personal information
    9. Sharing and reasons for sharing personal information with third parties
    10. Use of cookies and similar technologies
    11. Retention of personal information


  1. Objectives of the privacy policy

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.

To ensure this protection, Amélys will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.

The purpose of the Policy is to inform users of the purposes and manner in which Amélys, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users. 

For the purposes of this Policy, "personal information" means any information about an identifiable individual or information that allows an individual to be identified.


    1. Entry into force

This Policy applies from July 1st, 2023.


    1. How to obtain consent

We are committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative. 

We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implicit consent can be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and phone number to get a response to a query is considered implicit consent to collect information containing personal details. In determining the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we wish to use personal information for a new purpose, we will describe the intended use and seek consent again.

It is not always possible, particularly in the context of a request from the state, to obtain an individual's consent to collect, use, or disclose their personal information. We commit to never disclose this type of information, other than in accordance with this Policy, unless required or permitted by law.


    1. Data collection objectives  

Personal information is collected in accordance with the purposes and objectives set out in this privacy policy.

Here are some of the reasons we collect your personal information:


    • To provide products and services : We will collect and process the data and information necessary to fulfill our mission and contractual obligations.

    • To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.

    • To develop new products and services: The data collected may be used in a research and development context to offer new products and services to our users, in particular through advertising and marketing messages.

    • To evaluate the performance of products and services: Data is collected in order to obtain information on the advantages and disadvantages of our products and services, and to evaluate and resolve them if necessary, notably through surveys. This enables us to ensure the quality of our products and services, as well as promoting risk management.

    • To protect the privacy of our users. The data collected enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.

    • To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.


    1. Personal information collected

Amélys may collect personal information in various forms, but will only do so through lawful means and solely for the necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law. 

The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and Amélys. This is why it is our priority to inform you of the nature of the personal information we use. 

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to : 

Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.

Demographic data. Information about you, such as your age, gender, country and language of communication.

Payment data. Data required to process your payments, such as the number of your payment instrument (e.g. your credit card number) and the associated security code.

Subscription information. Information about your subscriptions to cultural events and company newsletters.

Images and sounds. Audiovisual data used to ensure the safety of our users, in particular on the sites of cultural events for which we are organizers or hosts.

Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this data is generated by us.

Other examples of interaction data we collect include:


    • Data on sites visited and usage. For example :
      • Payment and account history. Data on the items you buy and the activities associated with your account.


        • Problem resolution and support data. Data you provide when you contact Amélys for assistance, including the products you use, and other information that helps us solve your problem.

    • Searches and commands. Search queries and commands you use when using our website.

    • Textual, input and handwritten data. Textual, input and handwritten data and related information.

    • Location data. Data, which may or may not be precise, about the location of your device. For example, it is possible to collect location data from a device's IP address or from data in your account profile that indicates with less precision where you are, such as the name of a town or a zip code.

    • Other data. Other data provided when you use our website, in particular data from Google Analytics.


    1. Data processing purposes :

To provide our products and services. We use data to operate our products and services.

For example, if you have filled in a form to enquire about the availability of a service such as respite or personal assistance.

Improving products and/or services. We use data to improve our services, in particular by adding new features or capabilities.

Development of products and/or services. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.

Customer support. We use data to diagnose and resolve problems with products and/or services, restore access to your personal account, and provide other support and assistance services.

To help secure and resolve problems. We use data to help secure and resolve problems with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and informing them of updates to our products and services. This may include the use of automated systems to detect security problems.

Security. We use data to protect the security of our products and customers. Our security features range from preventing malware from running and notifying users when malware is detected on their device, to using video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to e-mail newsletters, respond to surveys and choose whether or not to receive promotional communications from Amélys by e-mail, SMS, postal mail and telephone. For more information on how we manage your contact information, e-mail subscriptions and promotional communications, please see the Access and Control of Your Personal Information section of this Policy.

Relevant offers. Amélys uses data to provide you with relevant and important information about the products and services we offer. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways.

Advertising. Amélys uses data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with specific services and to discount certain grants that give you particular discounts.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. We also process contact details and identifiers to help customers exercise their data protection rights.

Search. We use data to carry out research, in particular for scientific purposes and in the public interest, where permitted by law.


    1. The treatment processes used 

Amélys attaches the utmost importance to the security of your personal information and undertakes to treat it in accordance with industry standards and norms, and solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, given the security limitations inherent in transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user's own risk.


    1. Access to and control of personal information

Amélys ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.

You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

The user must make a request to limit the processing of his/her personal information to the data controller, by sending an e-mail to the address provided above.

The user must send an e-mail to the person responsible for processing personal information, specifying the subject of the request and using the personal information contact e-mail address provided on this page.

There may be circumstances where we will not be able to provide you with access to your personal information. For example, where access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure, or where legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot provide you with access to your personal information.

If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.


    1. Sharing and reason for sharing personal information with third parties

We do not share your personal information with companies, organizations, or individuals outside Amélys, with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases :


    • With your consent.

    • For storage on cloud servers, in which case personal information may be transferred to third-party jurisdictions. Please note that we only retain the services of reputable companies with privacy policies. 
    • For external processing purposes: We transfer personal information to other companies or trusted persons who process it on our behalf, on our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to our own and in compliance with any other appropriate security and confidentiality measures.

Amélys will not sell or rent your personal information to a third party.


    1.  Cookies and similar technologies

Amélys may use cookies, web beacons, web beacons, web beacons, log files or other technologies to collect certain personal information about visitors to our websites, as well as about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Web site that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on the site and any other statistics.

Cookies are used to retrieve search history and shopping baskets (e.g. ticket purchases) related to the session, to facilitate the user's online browsing experience. It is important to note that, depending on the settings you have chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to inform you of the presence of cookies, giving you the chance to decide whether or not to accept them.

Please note that our website may contain links or references to third party websites. This policy no longer applies when you leave our website and Amélys is not responsible for the collection or processing of personal information by these third parties or via these external sources.  


    1.  Retention of personal information

Amélys keeps the data collected for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, Amélys takes physical and technical measures to ensure the security of data containing personal information .

The main places where personal information is stored are in cities where Amélys has offices or facilities and in cities where WEB HOSTING CANADA has servers containing data collected by Amélys.

Personal information may be stored outside the country in which you live, if a third-party supplier or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time. 

Other information

Changes to these rules :

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We always indicate the date on which the latest changes were made. If the changes are significant, we will publish a prominent notice on our website (including, for certain services, via e-mail notification).

Person in charge of compliance :

If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Joelle Bellavance, Human Resources Manager


3323 Grande Allée Saint-Hubert, Quebec J4T 2S9

Telephone: 450 466-8444 E-mail :

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